Effective Date: 18 December 2024

At DealUpz, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a flexible return and refund policy. Please read the details below to understand your options.

1. 30-Day Peace of Mind Returns

We provide a 30-day return policy for all eligible items, giving you peace of mind with your purchases.

Return Conditions

• The item must be returned in the same condition as it was delivered, including all original packaging, accessories, and documentation.
• Buyers are responsible for covering the return shipping costs unless the return is due to a fault or issue with the product (see Section 2).
• A 20% restocking fee may apply for remorse returns (e.g., change of mind).

2. Faulty or Damaged Items

If the item is delivered faulty:

• We will provide a return shipping label at no additional cost to you.
• Upon receipt and verification of the fault, we will issue a replacement or full refund.

If damage or fault occurs after delivery:

• Items damaged or misused by the customer after delivery are not eligible for return or refund.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at [email protected] within 30 days of receiving your order.
2. Provide your order number, a description of the issue, and (if applicable) photos of the item’s condition.
3. We will guide you through the return process and provide a return shipping label if eligible.
4. Ship the item back within 7 days of receiving return approval.

4. Refunds

• Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• For remorse returns, the refund amount will exclude any applicable restocking fees.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Products damaged or altered after delivery.
• Items without original packaging or accessories.
• Perishable or personalized goods (if applicable).

6. Contact Us

If you have any questions or need assistance with a return, please contact our support team:

Email: [email protected]
Website: www.dealupz.com

We’re here to help make your shopping experience smooth and worry-free.